About
We exist so you can stop worrying.
We want to be the person you can ask to look in, for families living far from home.
Why we exist
Distance should not mean doubt.
Many Odia families live in other cities and other countries. Their homes, plots and parents are still in Odisha.
Most rely on relatives and neighbours. That works until it does not. Nobody is at fault. It is just hard to look after something from far away.
Bhaina is a local team that does this as its job. We visit, we report with proof, and we tell you plainly what we see. Trust is the whole product, so we try to earn it with evidence.
How we take on a client
We check before we say yes.
We check before we take you on. We hold your keys and your trust, so we want to be sure we can do the job well. When we cannot, we say no.
01
First call
We talk for about 20 minutes. We ask about the property, who is there now, who has the keys and what you want us to do.
02
Checks
We ask for proof of ownership, your ID, and details of who has the keys. Where needed, we make a first visit to the property before we agree.
03
A clear answer
You get one of three answers. A yes. A yes with conditions, for example a site visit first. Or an honest no, if we cannot do the job well.
Our promise
Four things you can hold us to.
Proof of every visit
Photos with GPS and time, a checklist and notes, on the same day.
No surprise spending
Anything above an agreed limit needs your written approval, with the quote and invoice attached.
We never sell your property
We do not take a power of attorney that lets us sell it. Staff and their relatives never buy, rent or broker a client's property.
Leave whenever you like
Cancel at any time. You get a pro-rata refund and a full handover of records, keys and vendor history.
How we handle things
Your keys, your money, your data.
These are the rules we work by.
Keys
- Keys are numbered and logged.
- They are kept in tamper-evident storage.
- Every use is recorded and signed for.
Money
- Rent goes straight from your tenant to your account.
- Repair money sits in a separate account, with a ledger for you.
- Every rupee has a receipt. An independent accountant reviews the accounts each year.
Data
- We keep scans of documents, never originals.
- Your photos and reports are shared only with you and people you name.
- We do not sell your data.
Let us look in on home this week.
A free call. No pressure. Tell us about your home and we will tell you what we would do.